BestFriend’s Cancellation and Refund Policy

Price policy

1. All students are to follow the rule of the price policy that has been applied, as outlined below:

  • Korean nationality: The price in Won (₩) that has been announced on the Bestfriend Korean homepage will be applied.
  • Japanese nationality: The price in Yen (¥) that has been announced on the Bestfriend Japanese homepage will be applied.
  • Chinese nationality: The price on the Bestfriend Chinese homepage will be applied.
    (As Yuan (元) cannot be deposited in Korean bank accounts, the homepage will post the price in Won (₩), and, when you receive an invoice, paying in dollars ($) is applied.)
  • All nationalities (apart from Korean, Japanese, Chinese): The price in dollars ($) that is announced on the Bestfriend English homepage will be applied.

2.Exceptions are as below:

  • When in the case of the primary Korean person to consult with Bestfriend, as the representative of the student, receive consultation and goes through the process of how Bestfriend operates, receives the invoice, and makes a payment, Won (₩) can be applied.
    (However, if a third person that is not the primary representative intervenes Won (₩) cannot be applied.)
  • Even if you are of foreign nationality, if the situation aligns to what is written below, Won can be applied.
    – If you currently reside in Korea, make a personal visit to Bestfriend and receive consultation, and make a payment.
  • Even if you are of Korean nationality, as seen above, if you receive consultation outside of Korea, in a foreign language, the same payment method as foreign nationality will be applied.

(From Oct. 25, 2016 )

  1. All currency exchange rate payments will be applied using Bestfriend’s Currency exchange calculator standards.
  2. As currency exchange rates change frequently, the exchange rate that will be applied will be the rate of the date the invoice was issued.
  3. For Chinese students, the policy is that payments are given in dollars ($).
    (As Yuan (元) cannot be deposited in Korean bank accounts, the homepage will post the price in Won (₩), and, when you receive an invoice, paying in dollars ($) is applied.)

*Please refer to Bestfriend’s payment policy.

Korean Regular Course

  1. The minimum number of people in each class is 4 people (48 hours). In the case of 3 people in one class, class hours will be shortened to 33 hours, and in the case of 2 people in a class, 23 hours. If your reason to request a refund is because of these shortened classes, you may not receive a refund.
  2. If you cannot attend classes for personal reasons: you can postpone classes until up to 6 months later.
  3. You may not get a refund on the admission fee under any circumstances.
  4. <In the case that you attend class for less than 1month>
    -Before the term starts: course fee will be 100% refunded
    -Before 1/3 of the term: 2/3 of the left over course fee will be refunded
    -Before ½ of the term: ½ of the left over course fee will be refunded
    -After ½ of the term: you cannot get a refund.(**Regardless of the attendance**)

<If you have already taken a class, it will subtract from the amount before your discount price.>
-Before the term starts: course fee will be 100% refunded
-Before 1/3 of the term: 2/3 of the left over course fee will be refunded
-Before ½ of the term: ½ of the left over course fee will be refunded
-After ½ of the term: you cannot get a refund.

5. If you change from the regular course to a 1:1 course: the above 4 cases will still apply,
BUT 10% of the course fee from the excluded days can be switched over to the 1:1 course

6. If you enter Korea with invitation letter, all tuition fees are non-refundable after entry in Korea.
– Accommoation is not necessary for visa-free country.

Academy/off-location 1:1 course

  • You may not get a refund on the admission fee under any circumstances.
  • All the coffee expenses should be paid by a student.
  • Postponing class: please call the academy and let the staff know before 6 pm the day before class
    Cancellation the day of class(3 hours before class starts): 30 minutes will be deducted from your total class hours
    Absence without notification: 1 hour will be deducted from your total class hours
  • Before the term starts: course fee will be 100% refunded
    Before 1/3 of the term passes: 2/3 of the left over course fee will be refunded.
    Before ½ of the term passes: ½ of the left over course fee will be refunded.
    After ½ of the term passes: you cannot get a refund.

Accommodation

  • You may not get a refund on the registration fee and security deposit under any circumstances.
  • You must directly talk to a staff member in Korea through phone call, email, Kakaotalk, or Line to receive a refund. *available time : 10am~6pm(in Korea local time)
  • 60 days before check-in: accommodation fee will be refunded
    59days before check in : We can refund the remaining amount excluding accommodation expenses for two months.
  • In emergency cases of last-minute accommodation needed: if you apply for accommodation within the week before check-in, you must pay an additional $80 for arrangements to be made.
  • In emergency cases of accommodation change: If you change your accommodation 20 days or less before check-in, you must pay an additional $100 (if you notify us about the change 21 days or more before check-in, you may change your accommodation with no extra charge).

Other courses/programs

  • You may not get a refund on the registration fee and security deposit under any circumstances.
  • 7 days before course/program starts: course/program fee will be refunded
    1~6 days before course/program starts: course/program fee will be refunded 90%
    After course/program starts: you cannot get a refund

Additional support options

  • Regarding airport pickup, guide, bedding set, daily life necessities, adaptor, study-abroad-life support, phone rental, etc.
  • Registration fee, deposit fee, admission fee will not be refunded under any circumstances.
  • 7 days or more before entering Korea: total fee will be refunded
  • 1~6 days  before entering Korea: 90% of the total fee will be refunded
  • After entering Korea: you cannot get a refund.

Other details

  • All refunds will be deposited within 14 days from the day of cancellation
  • Bank wire transfer: Recipient pays for the transfer fee
  • Credit card payment: There will be a 10% deduction due to credit card fees
  • Foreign currency wire transfer:
  • 1. Foreign exchange remittance service is not available for refund requests.
    A refund should be transferred into Korean bank account.
  • 2. If you request a foreign transfer, an additional charge will be incurred after applying the above refund policy.
    The surcharge is a measured fee under our internal regulations and will be deducted from the fixed fee of $ 48 regardless of the refund.
  • Agency: transfer fees and commission fees from the agency are excluded from our refund policy
SUPPORT